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01-10-2019 07:49 AM
We noticed that the field Recipient group which the field is a List, with attribute with shown in the picture 1 that it is not returning groups instead it is returning incident shown in picture 2
We also noticed that we are on London patch 1 and there is a lot of problem on the patch 1.
When we compared our 3 different instances which are London Patch 1, London Patch Hotfix 4 , Jakarta Patch 10
Both London Patch Hotfix 4 , Jakarta Patch 10 are working fine, and only London Patch 1 is having an issue.
Therefore wondering if it is the patch problem and is fixed after London Patch 1. Thank you
Solved! Go to Solution.
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02-26-2019 08:43 AM
It got fixed when we did our patch upgrade. Hope that works for you too
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01-10-2019 08:37 AM
Can you clarify what the ask is? Picture 2 is a variable, and looks to be pointed to the Incident table. Picture 1 you've shown is pointed to sys_user_group. Are you looking to map Picture 2 to Picture 1? Can you show details on the variable in Picture 2?
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01-10-2019 08:55 AM
The ask is:
The variable should be referencing group , however when clicked on the add/remove multiple button it shows a list of incident.
To Clarify:
When I clicked on the circled button which is (add/remove multiple) shown in the bottom picture
it takes me to this screen
We are not trying to linked them together but it is already linked together
and we notice that different patches behaves differently therefore thought it might be a patch problem which the only one having the issue is London Patch 1.
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02-19-2019 02:53 PM
I am having the exact same problem. Did you ever find out anything more about this issue?
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02-26-2019 08:43 AM
It got fixed when we did our patch upgrade. Hope that works for you too