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01-10-2019 07:49 AM
We noticed that the field Recipient group which the field is a List, with attribute with shown in the picture 1 that it is not returning groups instead it is returning incident shown in picture 2
We also noticed that we are on London patch 1 and there is a lot of problem on the patch 1.
When we compared our 3 different instances which are London Patch 1, London Patch Hotfix 4 , Jakarta Patch 10
Both London Patch Hotfix 4 , Jakarta Patch 10 are working fine, and only London Patch 1 is having an issue.
Therefore wondering if it is the patch problem and is fixed after London Patch 1. Thank you
Solved! Go to Solution.
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02-26-2019 08:43 AM
It got fixed when we did our patch upgrade. Hope that works for you too
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03-01-2019 12:21 PM
That's what ServiceNow is telling us, too. Thanks!