List of out of box Incident Notifications?

[Gemma4]

Hi Everyone,

Does anyone have a list of all the Incident Out of Box Notifications with a brief description of each (for example, explaining who receives the notification and purpose? I can export the list of notifications and most our self explanatory but I still need to provide a  summary of each to help end users determine the most useful messages they should enable under notifications preferences. Currently our users are getting too many notifications and I need guidance to help them eliminate the unnecessary or gauge what they deem important. 

thank you for any advice you have!

[Jaspal Singh]

Hi,

Did you manage to extract it? If so, as you rightly say, things are self explanatory. Any particular notification that is creating confusion or unclear?

[Gemma4]

Here is the dilemma and I'm sorry if I didn't explain well initially.  I am an admin in our current instance of service now. We are also utilizing our parent company's instance and I am not an admin on that side. They have about 20 notifications for incident and about half of those are named different than what we have. I can guess on what the condition and who receives the notifications based on the name. For example my pdi out of the box notifications has a notification for "Incident commented for ITIL" and our parent company has Incident - Comments addedPrimary email

I was looking  for suggestions on how to clarify I'm on the right track defining these notifications..which part of me feels I'm not equipped to do unless I have admin access to see the conditions and who receives it.  

[Dr Atul G- LNG]

Hi @Gemma4 

you can check with name of the notification only.