I have created a list view for incidents that includes two variables that are created as part of a record producer, using this article by : # DirkRedeker
Article #19 - How to show Catalog Variables on RITM Lists
For me it works absolutely perfectly - I'm an Admin.
When I get others to try and use it, that have ITIL role, they cannot see the variables. They don't even see the columns when the use the list view, however when they check what columns are selected to be displayed via the cog the variable columns are there, they just don't show.
EG:
My view as Admin:
These are impact and urgency fields selected by users that are separate from the normal impact and urgency that select the incident priority - we ask the reporter to tell us what they thinks so we can consider that when setting it officially ourselves.
ITIL users get:
And as you can see here, the columns are selected, they just don't show.
Any ideas please?
@NS16 I'm not totally sure how I'd check that? It was my first thought, but all I can think of checking is in the actual variable properties and it is set as follows for both of them:
Anywhere else I should be looking?
@Bidduam have you added those fields in list layout? if not please follow below procedure as a admin
