Live agent chat support.

[Nilofer1]

I have created a topic but it is not showing up in virtual agent chat bot even after publishing it.

Kindly help me with it

[pooja_m · Accepted solution]

• Enable the "Included in list of topics" button under active dropdown and save it.
• Also I can see NLU was not published in your screenshot, Train and publish the related NLU intent and then publish the topic.

Hope it solves your issue.

[Arpitamk]

Thanks.! it worked after training and publishing.

[Sumanth Balina]

Thank you