Live Profile

Darshana2
Tera Contributor

‎03-17-2023 01:07 AM

What is the Relation between 

1.Live Profile

2.sys User

3.Live group member

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1 REPLY 1

Hemant Goldar
Mega Sage
Mega Sage

‎03-17-2023 01:13 AM

Hi @Darshana2,

The relationship between these three entities is as follows:

  • A Live Profile is linked to a sys User record. The Live Profile record contains a reference to the sys User record that represents the user in ServiceNow.

  • A sys User record can be a member of one or more Live Chat groups. Each Live Chat group contains a list of Live Group Member records that represent the users who are members of that group.

  • A Live Group Member record is linked to both the sys User record and the Live Profile record. It contains a reference to the sys User record that represents the user in ServiceNow and a reference to the Live Profile record that contains the user's information for the Live Chat module.

I hope this helps!

 

Regards,

Hemant 

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