Locating and attaching multiple attachments from a Request Item to an Email using Flow Designer

[Evan McElfresh]

This is regarding this post about a similar topic, but the solution is not working for my specific needs, and there is another reply with my same need, that was never addressed: https://community.servicenow.com/community?id=community_question&sys_id=2a5c086adb9a4c105129a851ca96...

Brief Summary:

We have a form in the Service Portal that requires 2-5 image attachments for submission. Once submitted, the information is passed on to a manager for approval.  They need to see these images, but are not agents in our ServiceNow instance, so I am manually sending them the data in a custom email action in Flow Designer. Problem is, after following the linked article above, I am only getting one of the attachments.

Details:

These are the 4 Flow actions where the magic is supposed to happen, but the breakdown appears to be action 4 and 5 - Action 4 sees all the attachments in the attachmentList, then assigned a single sysId, which action 5 references, only pulling a single attachment instead of the full list. Any advice?

[DrewW]

So probably the easiest way to deal with this is trigger an event and that event has a Notification that goes out.  Then just check the "Include attachments" check box for that notification.

[Evan McElfresh]

Thank you for this idea.  I have played around with this option, at your suggestion, and while I can get the notifications to send, I still can't get it to bring over any attachments.

First I tried using the method described here: https://community.servicenow.com/community?id=community_article&sys_id=9029d660db5309105205e6be13961..., but that was giving me the result of no notification sent.

Then I tried the OOB event, Send Notification, which is working to have the notifications sent with two issues, 1) I can't locate the variables of who the recipients should be (this changes for each submission) and 2) still no attachments coming over.

[DrewW]

Have you verified that the attachments are on the requested item?  Just to make sure things are where you think they are?

[Evan McElfresh]

Yes. In my original post there are two screenshots showing the test results, including the AttachmentList in step 4, which I opened for further detail and included a screenshot of the list (2 attachments).