Locating and attaching multiple attachments from a Request Item to an Email using Flow Designer

Evan McElfresh
Giga Guru

This is regarding this post about a similar topic, but the solution is not working for my specific needs, and there is another reply with my same need, that was never addressed: https://community.servicenow.com/community?id=community_question&sys_id=2a5c086adb9a4c105129a851ca96...

Brief Summary:

We have a form in the Service Portal that requires 2-5 image attachments for submission. Once submitted, the information is passed on to a manager for approval.  They need to see these images, but are not agents in our ServiceNow instance, so I am manually sending them the data in a custom email action in Flow Designer. Problem is, after following the linked article above, I am only getting one of the attachments.

 

Details:

These are the 4 Flow actions where the magic is supposed to happen, but the breakdown appears to be action 4 and 5 - Action 4 sees all the attachments in the attachmentList, then assigned a single sysId, which action 5 references, only pulling a single attachment instead of the full list. Any advice?

find_real_file.png

find_real_file.png

find_real_file.png

find_real_file.png

 

Please mark this response as correct and/or helpful if it assisted you with your question.
6 REPLIES 6

RosaKauko
Tera Contributor

You need to use for each flow logic. So for each record found in look up records copy attachment.

 

That worked for me. 

How do I look up a specific attachment, without knowing its SysID first?

Please mark this response as correct and/or helpful if it assisted you with your question.