Locating and attaching multiple attachments from a Request Item to an Email using Flow Designer
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‎05-09-2022 07:39 AM
This is regarding this post about a similar topic, but the solution is not working for my specific needs, and there is another reply with my same need, that was never addressed: https://community.servicenow.com/community?id=community_question&sys_id=2a5c086adb9a4c105129a851ca96...
Brief Summary:
We have a form in the Service Portal that requires 2-5 image attachments for submission. Once submitted, the information is passed on to a manager for approval. They need to see these images, but are not agents in our ServiceNow instance, so I am manually sending them the data in a custom email action in Flow Designer. Problem is, after following the linked article above, I am only getting one of the attachments.
Details:
These are the 4 Flow actions where the magic is supposed to happen, but the breakdown appears to be action 4 and 5 - Action 4 sees all the attachments in the attachmentList, then assigned a single sysId, which action 5 references, only pulling a single attachment instead of the full list. Any advice?
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‎05-15-2022 06:06 AM
You need to use for each flow logic. So for each record found in look up records copy attachment.
That worked for me.
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‎05-16-2022 05:23 AM
How do I look up a specific attachment, without knowing its SysID first?