Lockout Check Box on users screen

[Brian Lancaster]

Under user administration there is Locked out check box.   How does that get set?   We have had user that the first time they try to login they cannot because the check box is checked.   We use single sign on so I don't think it is an invalid password issue.

[AKT_SN]

The locked out gets set if the Active checkbox is checked for that user.Their is a business rule that sets the locked out to True when Active changes to False.

Hope this helps!

Thanks,

Avneet

[Brian Lancaster]

This is happening to users where acitve is true

[Jim Coyne]

Just to add a little clarity - when a User record's Active field changes to false (unchecked), the "Lock Out Inactive Users" Business Rule will set the Locked out field to true (checked).   There is nothing OOB that will do the reverse, that is, unlock a user record.   That has to be done manually, or through a script you develop.

Maybe you had a script that updated all users to inactive?   Or maybe an import brought them in as inactive?

You mentioned you use SSO - how do you populate the User table?   With an LDAP feed?   Is it setting the Active field properly?   Was it a person who left the company and came back?   If so, the user feed may have reset the Active flag to true but the Locked out field will remain the same.

I know it seems like a simple question, but it can get a little confusing because the state of the Active field can affect the Locked out field.

[Brian Lancaster]

Ldap, all accounts come in as active.   If someone leaves it sets the account to disabled and if the come back we have to manually set them back to active.