Login Dialog box

[Reena Kumari2]

Hi Team,

My requirement is to display a login page with ok and cancel button, whenever  approve option is selected in 'required approval' custom field on incident form. After filling the login details system check the user details from user table.

How to proceed?

Any help will be appreciated.

Thanks,

Reena

[Dr Atul G- LNG]

Hi @Reena Kumari2 

1st thing, it will be like over head for the user who are adding the user

2nd a user cant add external user as the dialog box may have user referecne

3rd what will happen if use click on Ok ? 

[Reena Kumari2]

The requirement is like whenever assignment group has been changed for any incident, the user who changed that assignment group, the system should ask for extra authentication either with SAML2.0 SSO or user table.

After providing credentials , it should compare with user table , if it matches then it should appear as approved in work notes.

Thanks,

Reena

[Dr Atul G- LNG]

Thanks @Reena Kumari2 

I understand your point. From an SD agent's perspective, they handle multiple tickets in a day, and if 40% of those tickets need to be reassigned to other teams, it can take a significant amount of time. If the user happens to enter the wrong name and needs to re-enter it, it can make the process even more cumbersome. It’s important to streamline this process to save time and reduce errors.

[Reena Kumari2]

Yes, that similar thing I suggested to the client, but they want this authentication anyway.

Thanks ,

Reena