Login with SSO link does not work

[MiY]

I enabled SSO authentication and confirmed that there were no problems with a test connection, then activated it.

However, when I try to log in using the "login with SSO" link on the login screen, the following error appears and I am not redirected and cannot log in.

I don't know what the cause is, so I would appreciate it if you could tell me.

Regards,

[Dr Atul G- LNG]

Hi @MiY 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0727994

https://www.servicenow.com/community/developer-forum/sso-test-connection-logout-results-error/m-p/18...

[SwathiPedireddy]

Hi @MiY 

Check and update this property 'glide.authenticate.sso.redirect.idp' with sys_id of the idp.

Thanks,

Swathi Peddireddy

[MiY]

Hi @SwathiPedireddy -san,

Thank you, I set the value on the property as you pointed out.
After doing so, the Login with SSO link started working, but when I navigate to the instance's base URL (https://XXXX.service-now.com/), the SSO authentication screen was displayed.
Since SSO authentication is not applied to all users, I would like the default login screen (https://XXXX.service-now.com/login.do) to be displayed when the instance's base URL (https://XXXX.service-now.com/) is navigated to.
How can I implement this requirement?

[SwathiPedireddy]

Hi @MiY 

You can remove the sysid of the idp from that property and then update the 'SSO Source' field of the users with the value SSO : sysid of the idp

Thanks,

Swathi