Rearrange the actions available for agents for a case

Prudhvi Raj Y · ‎12-04-2025

Hi Team,

I want to rearrange the UI Action on the HR Agent Workspace, the buttons appear in the sequence [Assign to me, Start Work, Suspend, Save, Start Microsoft Teams Chat].Please let me know from where we can change it.

Thanks,

Prudhvi

Shruti · ‎12-04-2025

Navigate to Now experience framework -> Form action layout

Update order field in the related list for discuss button

Save button is a global UI action. I do not recommend making changes to it, as this could affect other form layouts as well.

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Ankur Bawiskar · ‎12-04-2025

@Prudhvi Raj Y

share screenshot

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Prudhvi Raj Y · ‎12-04-2025

Hi @Ankur Bawiskar

Shruti · ‎12-04-2025

Hi

Update the order field on UI action to rearrange the buttons. the The order applies to buttons from left to right and to menu actions from top to bottom.

Prudhvi Raj Y · ‎12-04-2025

Hi @Shruti ,

I don't find all the UI actions from backend, for example Discuss, Save on sn_hr_core_case table are not available but they are visible on Workspace