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Rearrange the actions available for agents for a case

Prudhvi Raj Y
Tera Expert

58m ago

Hi Team,

 

I want to rearrange the UI Action on the HR Agent Workspace, the buttons appear in the sequence [Assign to me, Start Work, Suspend, Save, Start Microsoft Teams Chat].Please let me know from where we can change it.

 

Thanks,

Prudhvi

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5 REPLIES 5

Ankur Bawiskar
Tera Patron
Tera Patron

45m ago

@Prudhvi Raj Y 

share screenshot

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Shruti
Giga Sage
Giga Sage

45m ago

Hi

Update the order field on UI action to rearrange the buttons. the The order applies to buttons from left to right and to menu actions from top to bottom.

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Prudhvi Raj Y
Tera Expert
In response to Shruti

33m ago

Hi @Shruti  ,

I don't find all the UI actions from backend, for example Discuss, Save on sn_hr_core_case table are not available but they are visible on Workspace

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