logout button is missing need your help to resume it please ?

fali · ‎07-11-2016

In my ServiceNow Instance, the Logout button is missing, we are currently into Fuji.

Not Sure how and from where I can get back the Logout button.

Any help is appreciated!!

fali · ‎07-14-2016

I got the Logout Button back now!!

I went to sys_user_preference.list from the navigation, then with Name I search sys_user_preference

Went to user.can.logout and deleted this record and flush my cache, logged back again and re created the user.can.logout with system checked and value as True.

Now logout and logback in and got the Logout Button.

Thanks every one for your guidance

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Hamza Berouil2 · ‎07-12-2016

Hi,

May I ask you for a scrreenshot ?

Hamza Berouil

Hamza Berouil2 · ‎07-12-2016

Maybe this screenshot wiil help you. It shows you the new place of Logout button in Fuji and Helsinki

Regards,

Hamza

Chuck Tomasi · ‎07-12-2016

Hi,

Fuji is using UI15, so the above screenshot is not applicable, sorry.

Is this user specific or global to all users?

In a pinch, You can always add "logout.do" to the end of your URL instance name like this:

https://YOURINSTANCENAME.service-now.com/logout.do

Logging out and back in may reset it.

Hamza Berouil2 · ‎07-12-2016

Hi Chuck,

Thanks a lot, indeed I mixed Geneva with Fuji !!

Le 12 juil. 2016 12:36, "ctomasi" <community-no-reply@servicenow.com> a

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logout button is missing need your help to resume it please ?

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