logout button is missing need your help to resume it please ?

[fali]

In my ServiceNow Instance, the Logout button is missing, we are currently into Fuji.

Not Sure how and from where I can get back the Logout button.

Any help is appreciated!!

[fali]

user.can.logout is already marked as True, so not sure where what else can we check to get the logout button.

[Inactive_Us1474]

Just logout and login again. Logout using the above method.

[Mwatkins]

Hi Ziaul,

You mentioned that you've already confirmed that the user.can.logout is set to true.

Did you make sure that the user.can.logout user preference you were looking at was the preference for the user who is experiencing the issue? In other words, did you confirm that the User field in the User Preference said "Ziaul Hoda"?

If there is no specific "user" user preference for the affected user then a "system" user preference will take precedence. A "system" user preference is a record in the same table as all the other user preferences (sys_user_preference) but it has no value in the "User" field and has the "System" checkbox set to true. If your user has no "user" user preference then you should find and change the "system" user preference.

Finally, like Akhil mentioned, after changing a user preference you will need to logout and log back in, because user preferences are cached with your session.

Regards, Matthew

[Pradeep Sharma]

Hi Ziaul,

Please refer below link for more info.

Removing the Logout Button - ServiceNow Wiki

[fali · Accepted solution]

I got the Logout Button back now!!

I went to sys_user_preference.list from the navigation, then with Name I search sys_user_preference

Went to user.can.logout and deleted this record and flush my cache, logged back again and re created the user.can.logout with system checked and value as True.

Now logout and logback in and got the Logout Button.

Thanks every one for your guidance