Logs for Inbound APIs

Kass3m
Tera Expert

‎08-18-2023 01:05 PM

Third party vendor calls the Servicenow Case Creation API and loads the data: creates a case. 

We are running into scenarios where no cases are being created. 

How do we look at these logs to see what Workday sent over and why was the case not created. 

Are there OOB logs: custom views that can be created to view and send notifications when a case is not created?

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Maik Skoddow
Tera Patron
Tera Patron

‎08-18-2023 08:07 PM

Hi @Kass3m 

the following article explains in details what to do: https://developer.servicenow.com/blog.do?p=/post/debugging-inbound-rest-calls-and-the-business-rules...

Maik

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Rahman4
Tera Guru
In response to Maik Skoddow

‎04-05-2024 08:00 PM

Hi @Maik Skoddow ,

 

The session debugging works when using the Rest API Explorer however if doing a Remote call or using the Postman it is not working anymore. Log Tail is also not logging the request body and details. When using the JSessionID and Token the response returns an empty object as below. I also noticed that it expires the current session where JSessionID was used and logs out the user.

 

Any other methods to see the Inbound Log from remote clients?

 

 

"session": {
        "debug_logs": [],
        "notifications": []
    }
 
Many thanks.
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