Long server response time on Service portal
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-22-2019 04:26 AM
Hello there!
Some users have a very long portal response time but server side works fine. If I impersonalize under them, then this problem will appear for me. If you give the admin role to such a user, then the problem disappears. Other users with the same roles work fine.
- Labels:
-
Instance Configuration
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-22-2019 06:14 AM
HI
Not sure, where the Portal exactly is slow. Maybe to show the catalog items?
If that is the case, maybe you have a lot of user criteria or other limiting data captured.
Maybe also, the catalog you are using, has a very high number of items, which may slow down.
But as you told, the admin works faster, I assume, the performance degradation is comming from access validations.
Check, if that fits to your environment.
Let me know, if that answers your question by marking my answers as correct and helpful,please.
BR
Dirk
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-22-2019 10:37 AM
As you have mentioned that for Admin, the slowness is not occuring, then mostly its access validation issue. For other users, it might be possible that you are ggetting 100's of unecessary records and then ACL or your custom security logic or both are running on each one of them to filter out. Its better, you try to find out a way in which you can reduce this initial load itself.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-23-2019 04:44 AM
Hi! thanks for your answers!
But if the problem is in ACLs, why other 2300 users with same role works fine?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-23-2019 06:11 AM
Hi
1) You wrote, that you do NOT have this problem, until you impersonate the user.
That shows to me, that it is not a client issue, having a slow client or bad network connection.
2) If other users with the same role do NOT have the problem, it must be something with the user's setting.
3) Your descriptions of "very long portal response" is maybe a bit too general to guess, what is happening.
If you want me to continue answering on this thread, can you please give more details about this case?
Is it just ONE user, having that problem? How many users are affected, how many are NOT affected?
What are the users doing in the moment, when they face poor performance.
Give as much as possible background information, please.
I feel only capable to support you further with more details.
BR
Dirk
