Look Up select box is not working via integration

[SumanthK7729163]

1) In the background script is working fine :

var taskSysId = '5f1f516dc35203d05a76d5fe0501315d';
var grTask = new GlideRecord('sc_task');

if (grTask.get(taskSysId)) {
var ritmSysId = grTask.request_item.toString();
gs.info("Found Parent RITM: " + ritmSysId);

var test = new x_custom_scope.CustomScriptInclude();
var variableJSON = test.getVariableJSON(ritmSysId);

gs.info("Variable JSON Output:\n" + JSON.stringify(variableJSON, null, 4));
} else {
gs.error("Could not find an sc_task record with the provided sys_id: " + taskSysId);
}

2) when i run via Business rules and script includes its getting the Sys_id Instead of script inlcude in the payload generation

...
var variableJSON = CustomScriptInclude.getVariableJSON(current.request_item.toString());
....

var payload = {};
...
payload.variables = variableJSON;
....

// Genericized custom table name
var transactionlogGr = new GlideRecord('x_custom_scope_transaction_log');
transactionlogGr.initialize();

transactionlogGr.payload = JSON.stringify(payload);

.......................

[Ankur Bawiskar]

@SumanthK7729163 

what's your actual requirement?

share some screenshots etc

[SumanthK7729163]

As is said When i run in background script i am able to get GetDisplay Value from the below line

jsonVariables.display_value = question.getDisplayValue();

But when actual scipt will run when created via sc_task i am getting the sys_id

[Tanushree Maiti]

Hi @SumanthK7729163 

Could you please try to replace this code in BR and try like this .

From :

var variableJSON = CustomScriptInclude.getVariableJSON(current.request_item.toString());

To:

var test = new x_custom_scope.CustomScriptInclude();
var variableJSON = test.getVariableJSON(current.request_item.toString());  //the way you did it in background script

[SumanthK7729163]

I tried this way as well but during the creation of payload this is getting impacted during the ccreation json format an html tags will come here

[NehaG8791370651]

Hi Sumanth,

This is a classic hurdle when generating integration payloads with Reference or Look Up Select Box variables. Because these variable types inherently store the sys_id as their underlying value in the database, server-side scripts will pull that sys_id by default unless explicitly instructed otherwise.

A few things to check in your implementation:

• Display Value Extraction: Inside your getVariableJSON Script Include, ensure you are utilizing .getDisplayValue() rather than just grabbing the value. For example: gr.variables.your_variable_name.getDisplayValue();.

• Instantiation Differences: I noticed a slight syntax discrepancy between your snippets. In the background script, you instantiate the Script Include with new x_custom_scope.CustomScriptInclude(). In the Business Rule, you are calling it statically via CustomScriptInclude.getVariableJSON(...). Ensure your Script Include is properly structured to handle static calls if you aren't instantiating it, and double-check your application scopes.

• Variable Context: Sometimes Business Rules (especially if running asynchronously) handle the current.variables object differently than a GlideRecord query in a background script.

Updating your Script Include to explicitly map display values for lookup variables should resolve the payload discrepancy.