Lost Community Profile After Changing Email – Need Admin Help

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TejasSN_LogicX
Tera Contributor

‎07-20-2025 11:30 PM

Hi Community,

I know I’ve already posted about this, but this is my last hope to recover my original account and contributions.

Recently, I changed the email address linked to my ServiceNow Community profile. After this change, I noticed that my entire profile got reset — all my:

  • Accepted solutions

  • Helpful votes

  • Badges

  • Rank and contributions
    have disappeared.

This isn’t just numbers — it’s the result of one full year of hard work helping others, learning, and growing in this amazing community. Losing all of it has been really discouraging.

 

It looks like either a new profile was created automatically, or my old one got unlinked.

Has anyone faced something similar? I’m reaching out again and tagging the Community Admins directly in the hope they can help resolve this and restore my original profile.

@Dan Bruhn  @SarahJ   @Sarah G_ @David  need you help here. This account and its contributions mean a lot to me

Thanks in advance to anyone who can help or guide me.

— Tejas

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Viraj Hudlikar
Tera Sage
In response to TejasSN_LogicX

‎07-21-2025 01:12 AM

Hello @TejasSN_LogicX 

 

To create case on ServiceNow University follow below steps:
1) As highlighted click on arrow button and then click on Help Center.

VirajHudlikar_0-1753085305975.png

2) Now once you click a new page will be showcase and then click Create Case button as highlighted in below image.

VirajHudlikar_1-1753085507600.png

 

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

 

Thanks & Regards
Viraj Hudlikar.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-20-2025 11:33 PM

@SANDEEP DUTTA  faced same issue.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Viraj Hudlikar
Tera Sage

‎07-20-2025 11:42 PM

Hello @TejasSN_LogicX 

I also faced this issue where my all contribution was lost after email update was done. I created a case from now learning portal and over that case I got reply to drop email to web_support@servicenow.com and do mention entire process you did and with old email id and new email id and if possible screenshot of your rank on old profile and new profile. Then someone from there team will create a ticket and further they will take care it will take time so have patience in this process.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

 

Thanks & Regards
Viraj Hudlikar.

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AndersBGS
Tera Patron
Tera Patron

‎07-20-2025 11:53 PM

HI @TejasSN_LogicX ,

 

Best solution is to create a case through ServiceNow University, as they might be able to help you.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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TejasSN_LogicX
Tera Contributor
In response to AndersBGS

‎07-20-2025 11:56 PM

how to create case. can you please guide me 

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