Lost Community Profile After Changing Email – Need Admin Help

[TejasSN_LogicX]

Hi Community,

I know I’ve already posted about this, but this is my last hope to recover my original account and contributions.

Recently, I changed the email address linked to my ServiceNow Community profile. After this change, I noticed that my entire profile got reset — all my:

• Accepted solutions

• Helpful votes

• Badges

• Rank and contributions
  have disappeared.

This isn’t just numbers — it’s the result of one full year of hard work helping others, learning, and growing in this amazing community. Losing all of it has been really discouraging.

It looks like either a new profile was created automatically, or my old one got unlinked.

Has anyone faced something similar? I’m reaching out again and tagging the Community Admins directly in the hope they can help resolve this and restore my original profile.

@Dan Bruhn  @SarahJ   @Sarah G_ @David  need you help here. This account and its contributions mean a lot to me

Thanks in advance to anyone who can help or guide me.

— Tejas

[Viraj Hudlikar · Accepted solution]

Hello @TejasSN_LogicX 

To create case on ServiceNow University follow below steps:
1) As highlighted click on arrow button and then click on Help Center.

2) Now once you click a new page will be showcase and then click Create Case button as highlighted in below image.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[TejasSN_LogicX]

Hi @Viraj Hudlikar ,

Thank you so much ......! thanks al lot ..hope they will recover my account data.......thanks again thank you