<sn-record-picker> unable to load the data if user records more

[Priya3696]

Hi Team,

We are using <sn-record-picker> to load user records dynamically. When server returns more records (ex-500+) then <sn-record-picker> not showing any result on front end. However, if we reduce the sys_id returning around 200 it is showing the users in front end.

Any help on how to improve the performance is much appreciated.

Thanks,

Priya

[Ankur Bawiskar]

@Priya3696 

check this link on how to optimize

Reference field snRecordPicker: Performance Tips for ServicePortal/Angular Directive 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Priya3696]

Hi @Ankur Bawiskar ,

Thank you for your help.

I followed the steps, but then front end is not showing that bar to select record. I am attaching the directive screenshot if I am missing anything?

[Ankur Bawiskar]

@Priya3696 

the link I shared has approach

what debugging did you do?

[Priya3696]

Hi Ankur,

In my case we called scripted REST API, based on some checks it is returning sys Id's. We are initializing qualifier query and passing as default query to <sn-record-picker>. We are getting response from server, able to see sys_id's in log at client side, but front end shows no record found.

With your approach I have created new Angular directive and added the same with mentioned changed to html but then it stopped showing dropdown bar.