'm aware that Supervisors can see the number of Chats in Queue, Avg Wait Time, whos online etc...But

dariana
Mega Contributor

4 weeks ago

'm aware that Supervisors can see the number of Chats in Queue, Avg Wait Time, whos online etc...But is there something similar that we can enable for Agents so they can see

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Dr Atul G- LNG
Tera Patron
Tera Patron

4 weeks ago

Logically, no. Agents are like ground-level workers who handle chats, while a manager is responsible for managing. So, this is not a good use case and could also be considered a violation."

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