'm aware that Supervisors can see the number of Chats in Queue, Avg Wait Time, whos online etc...But

[dariana]

'm aware that Supervisors can see the number of Chats in Queue, Avg Wait Time, whos online etc...But is there something similar that we can enable for Agents so they can see

[Dr Atul G- LNG]

Logically, no. Agents are like ground-level workers who handle chats, while a manager is responsible for managing. So, this is not a good use case and could also be considered a violation."