MAC Address getting removed automatically on Assigned to and Location change.

[Hrishabh Kumar]

I noticed a behavior in "cmdb_ci_computer" table.

When I change the "assigned_to" field, and save the record, "mac_address" value changes to null ie.. "". This only happens for CI records which have Asset allocated to them. 

Is is an expected behavior or any conflicting logic??

Here are some screenshots:

1) Computer record

2) Audit History (Can see the mac Address changed to null, by system)

Can anyone explain what is the reason behind this behavior, and how can we stop this?

[1__AnithaHV · Accepted solution]

Hi @Hrishabh Kumar 

There must be some business rule which is clearing the value of the mac address on change of assigned to. Please find that business rule then you can decide whether you can disable that business rule or not.

Please let me know if this suggestion helped you in resolving the issue or not.

Thanks & Regards,

Anitha H V

[Hrishabh Kumar]

@1__AnithaHV  I'm not sure if there is a business rule for manipulating mac address. I did not find anything, are there any other potential reason.

[1__AnithaHV]

Could you please check in the business rules by giving script contains 'mac_addres'.