Made a field hidden on task table, but now it is not reportable, why would that happen?

[snow_beginner]

Hi, so there is a field 'Escalation Reason' which is a drop down field with 7 choices. It is present on the incident_task table and when a user escalates an incident, the value is captured in that field.

The ask was to make it a hidden field but still it should capture data and be reportable. I made it hidden by using the slush bucket in the form layout and moving it to the left side. However, now when a report is run, the reason is not captured. How can I fix this. Attached is a screen shot of the issue

So looking at the graph, this field was created in May last year and all the lines (blue colors) represent the escalation reasons for each of the month when it this report was run. The person ran it today (in January) and there is no data for the escalation reason (no blue line - he chose the reason as customer impacting). Why is this happening? How can I fix it?

[Dr Atul G- LNG · Accepted solution]

Hi @snow_beginner 

The reason can be data is so small ad ranges are more , so it is look like No line.

[Dr Atul G- LNG]

Thanks mate but customer impacting is showing in graph.

[snow_beginner]

Yes it is showing on the graph for all the previous months. The line is there. For this month, it is showing as empty. It is capturing that an escalation has taken place but does not show the reason. I tried to take a screenshot by hovering over Jan, but it is not capturing that. 

[Dr Atul G- LNG]

Hi @snow_beginner 

What is the count for this month for same reason?

[snow_beginner]

The count for this month is 3. However, one was escalated by the AC signee and the other 2 were created by me. I have attached 2 photos below. The 🙂 shows the month of october which does show the escalation reason and the 😞 shows the ones escalated yesterday and do not show any escalation reason.

[Dr Atul G- LNG · Accepted solution]

Hi @snow_beginner 

The reason can be data is so small ad ranges are more , so it is look like No line.