Keyword Search Issue - Text_Index is stuck??

Elizabeth26 · ‎01-17-2024

Several keyword searches are not working as expected.

I found this article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0745157 which describes our issue.

I tried restarting the text index events process but I can see 19,350 text_index under events from today. I tried cache.do as well.

How can I get these stuck text index's to resume?

Dr Atul G- LNG · ‎01-18-2024

Hi @Elizabeth26

Might be helpful

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0694751

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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View solution in original post

Dr Atul G- LNG · ‎01-18-2024

Hi @Elizabeth26

Might be helpful

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0694751

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************