mail not received and send

prakash T · ‎02-23-2023

In my servicenow instance there is no email is sending and receiving.IT reflects in instance only not in mail. Though the mail setting is perfect it couldn't work

MattiasJonsson · ‎02-23-2023

If this is a dev (dev***.service-now.com) instance it's because Email Send/Recieve in developer instances is disabled.

https://developer.servicenow.com/blog.do?p=/post/sending-emails-from-pdis/

If helpful or correct, please indicate so!

View solution in original post

Anoja · ‎02-23-2023

Hi,

Go to settings > notification preference and check the notification button is enabled .

Also check in user record notification is enabled or not.

Thanks,

Anoja