mails sent is struck in Inbox and in ready state not processes in DEV and Test instance why?

saranya p · ‎07-20-2022

Hi

Inbound emails sent to test and Dev instances are not processed and it stays in inbox not moving to received module. Incident is also not created

Please explain why?

Mohith Devatte · ‎07-20-2022

Hello @saranya p

please check this blog it might help you

Please mark my answer correct if it helps you

Aditya Banka2 · ‎07-20-2022

Please check the below

1. Check email properties whether email receiving enabled or not.

2. If enabled, check inbound action "Create Incident" is Active or not

3. Check if there are any filter conditions on inbound action "Create Incident"