Main Flow not creating Change Task even though Script Action works

[Mahalakshmi Rav]

I have a requirement to create a Change Task only if the validators(list var from change request)  have the ITIL role and it should be automatically assigned to them.

What I tried:

• I used a Script Include to check whether users have the ITIL role.

• I called this Script Include inside a Script Action.

• Based on the Script Action’s output variable, the Main Flow is supposed to create a Change Task and assign it to the filtered users.

My Script include:

var GetITILValidators = Class.create();

GetITILValidators.prototype = {

    initialize: function () {

    },

    getITILUsers: function (userIds) {

        var filtered = [];

        if (!userIds) {

            return filtered;

        }

        var ids = userIds.split(',');

        var userGR = new GlideRecord('sys_user');

        userGR.addQuery('sys_id', 'IN', ids);

        userGR.query();

        while (userGR.next()) {

            var hasRole = new GlideRecord('sys_user_has_role');

            hasRole.addQuery('user', userGR.sys_id);

            hasRole.addQuery('role.name', 'itil');

            hasRole.query();

            if (hasRole.hasNext()) {

                filtered.push(userGR.sys_id.toString());

            }

        }

        return filtered;

    },

    type: 'GetITILValidators'

};

My Script action:

I ran a test for the script action by giving the user_ids (i.e) one user id is ITIL and other is Non-ITIL

It's giving the right output values.

Main flow:

When I ran a test for this main flow, the "Create Task" step didn’t get triggered. This is because the output variable is empty and it’s not passing the ITIL users. I created the change request in the backend and provided the same validators that I used in the Script Action test.

Can you please tell me what went wrong here?

Thank you

[Fabian Kunzke]

Hey,

i think this is due to your input type of the action. Just to confirm, could you - in your main flow - instead of using a data pill to assign the input value, use a script for the value retrival? So instead of providing a data-pill for the "user_ids" instead add a script (with the button right next to it). In that script, just add a .getValue('whatever_the_field_name_of_the_validators_is');

Your input variable configuration of your action is a string. However, the field you are using in the data pill seems to be an array. When using data-pills, field types are kept and not converted to simple types. This could be the issue here.

Hope this helps,

Regards

Fabian

[Mahalakshmi Rav]

Thanks @Fabian Kunzke , I tried using the script option with current.getValue('u_validators'); in my main flow, but it’s throwing an error:

{ "Action Status": { "code": 1, "message": "Error: Cannot convert null to an object.,Detail: Cannot convert null to an object." } }

[Ankur Bawiskar · Accepted solution]

@Mahalakshmi Rav 

when you call from main flow it's not treating the input correctly

Do this

1) make input user_ids as Array.String instead of String

2) then use this in script step i.e. convert array to string value and then pass to script include function

getITILUsers(inputs.user_ids.toString())

3) Update script include as this -> no need to split, directly use the value coming to function

var GetITILValidators = Class.create();
GetITILValidators.prototype = {
    initialize: function() {},

    getITILUsers: function(userIds) {
        var filtered = [];

        if (!userIds) {
            return filtered;
        }

        var userGR = new GlideRecord('sys_user');
        userGR.addQuery('sys_id', 'IN', userIds);
        userGR.query();

        while (userGR.next()) {
            var hasRole = new GlideRecord('sys_user_has_role');
            hasRole.addQuery('user', userGR.sys_id);
            hasRole.addQuery('role.name', 'itil');
            hasRole.query();

            if (hasRole.hasNext()) {
                filtered.push(userGR.sys_id.toString());
            }
        }

        return filtered;
    },

    type: 'GetITILValidators'
};

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Mahalakshmi Rav]

Hi  @Ankur Bawiskar ,

Thanks for your response, I tried as per your suggestion but it's throwing the "Error: "ids" is not defined.,Detail: "ids" is not defined. error.