maint role

[Sakthi4]

how to assign the "Maint" role to someone?

[Mark Roethof]

If you elevate role to security_admin, then you can edit ACL's (also containing role maint), or you can just add a ACL for admin.

Obviously be careful. When maint role is applied, it is mostly for good reasons.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[jsanjuan]

Chances are those ACLs that require 'maint' role are have read-only policies. You have to create your own version of those ACLs with your own roles.

[Amarjeet Pal]

Hi Anurag,

I am trying to load data in the Usage Data for Applications table and below ACL is restricting.

https://instance-name/sys_security_acl.do?sys_id=ee402561c33121006e313b251eba8f01&sysparm_record_tar...

This is the ACL  used on Usage Data for Applications table with maint role.

Thanks,

Amarjeet Pal

[Anurag Tripathi]

The protection policy on this is read only, so I don't think you can change this ACL.

Try to create a new one with same config which allows admin to create records on this table. Be sure to do this and test well on sub prod because ServiceNow made this read only for a reason.