Major Incident Management : How can we automate the Communication task after a first task is sent.

[TechLead_vikas]

Hi Everyone, @Pradeep Sharma @Chuck Tomasi 

I am working on the Major incident management application in ITSM and got a requirement from the customer that if we can send the automated communication via email channel or MS Teams (already integrated for INC, CHG and SRM to chat with users) to a specific MS Teams channel.

Also, How to send the MS teams group chat notification via a collaborative task.

Currently, we are able to send the manual communication task via email to ServiceNow users and groups.

Also, how do I send the recurring communication tasks automatically to a MS teams channel or ServiceNow users/groups without manual intervention, it should send every 30 minutes?

If anyone has come across a similar requirement or has any ideas or suggestions on how to achieve or implement it, then please reply to this post.

Thank you in advance.

Thanks!

Vikas Ambulgekar

[Ankit Rawat]

Hello Viki,

Did you get any solution. I am also searching for same configuration.

[Amit Gujarathi]

Hi @TechLead_vikas ,
I trust you are doing great.

Have you tried searching for the Integration Hub Spoke for the same if exist ?

If not you have to create a custom spoke or rest message to send the message to microsoft teams.
You can find additional details on below link :
https://docs.servicenow.com/bundle/rome-employee-service-management/page/product/sn-teams/concept/se...

Please mark the answer helpful.

Regards,

Amit Gujarathi