Major Incident management incidents are getting delayed that are derived from Recipient list

[akkkiii95]

Hey, 

When the Incident Communication Plan is created for a major incident, we often see notifications being delayed. In some cases, they remain in the Ready state for several hours, while in others, the notification type is “recipient-list-resolution-complete.”

I’m trying to understand why it sometimes takes so long to resolve the recipient list, while at other times the same process completes within seconds and the notifications are triggered to users within a few minutes.

Thanks!

[Its_Azar]

Hi there @akkkiii95 

check the recipient list size, any dynamic conditions, and the related background jobs. If those are taking longer intermittently, that would explain why some notifications complete in seconds while others sit in Ready for hours.