Major Incident tab doesn´t appear

[Alessa]

Hello dear community, I need your help:

Every time a person promotes an incident as a major incident, it automatically pops up the "Major Incident" tab (where you can see the status of the major incident, business impact, etc). Please see photo1

In the instance where I work, this doesn´t happen (I don´t know why). Please see photo2

I have tried to find out how to make this tab apper every time a persona promotes an incident as a major incident but have not been successful yet.

Can anyone help me with this?

Thanks in advance

[Community Alums]

Hi @Alessa ,

 There are few things to check :

1. Do you have the Major Incident Plugin installed in the instance which has the issue?

2. There is ootb ui policy "Hide Major Incident and Actions Taken when major incident state is empty" that hide this tab. have you checked that.

[Community Alums]

Hi @Alessa ,

[MattSN]

This is controlled by the UI policy "Hide Major Incident and Actions Taken when major incident state is empty" on the Incident table. The script in the policy is looking for a form section titled major incident. It could be that this form section is missing due to a customized Incident form layout.

g_form.setSectionDisplay("major_incident", true);

[CharanjeetSingh]

This is actually not an issue. The tab is only visible in Major Incident view of the form so make sure you are seeing the form in correct view. Create a new user and assign him iti and major_incident_manager role.
Hopefully this will solve your query