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04-17-2025 04:14 AM
Hello Team,
I am not able to Find the Major Incident Tab when the Major Incident State is Accepted or Promoted.
MIM Plugins are enabled and MIM is working as expected.
But only Problem is with the Major Incident Tab.
OOB UI Policy
Slush Bucket:
Best Regards
Solved! Go to Solution.
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04-17-2025 04:50 AM
Hi @sayan-ghosh ,
The OOB UI policy which you have attached seems to be modified. Can you please the check the scripts section of the UI Policy once? In your UI policy under the scripts sections in the "Execute if true" script use the following code:
function onCondition() {
g_form.setSectionDisplay("major_incident", true);
}
Let me know if this helps or if u have any other questions.
Please mark this response as correct or helpful if it assisted you with your question.
Thanks & Regards,
Rishi.
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04-17-2025 07:05 AM
Then i say, log a Now support case mate before you make changes.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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04-17-2025 04:17 AM
Hi @sayan-ghosh
Try to repair the MIM plugin once and do you have the required role like MI Manager.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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04-17-2025 04:47 AM
I have done with the Repairement.
Do I need to add the Major Incident section?
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04-17-2025 04:51 AM
Hi @sayan-ghosh
I tried it in my PDI, and when the Major Incident state is set to "Proposed," I can still see the MI table. Similarly, when it's "Promoted" or "Accepted," I can see it as well. What role do you have?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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04-17-2025 04:56 AM
1. Can you send me the screenshot of the Slush Bucket(I want to see if any Major Incident Tab is attached)
2. OOTB UI Policy