Major Incident Tab is not Visible

[sayan-ghosh]

Hello Team,

I am not able to Find the Major Incident Tab when the Major Incident State is Accepted or Promoted.
MIM Plugins are enabled and MIM is working as expected.

But only Problem is with the Major Incident Tab.

OOB UI Policy

Slush Bucket:

Best Regards

[Rishi_11 · Accepted solution]

Hi @sayan-ghosh ,

The OOB UI policy which you have attached seems to be modified. Can you please the check the scripts section of the UI Policy once? In your UI policy under the scripts sections in the "Execute if true" script use the following code:

function onCondition() {
	g_form.setSectionDisplay("major_incident", true);
}

Let me know if this helps or if u have any other questions.

Please mark this response as correct or helpful if it assisted you with your question. 

Thanks & Regards,

Rishi.

[sayan-ghosh]

No I cannot do that,
It is not my PDI

[Dr Atul G- LNG · Accepted solution]

Then i say, log a Now support case mate before you make changes.

[sayan-ghosh]

I have created a Case to SN team

[Rishi_11 · Accepted solution]

Hi @sayan-ghosh ,

The OOB UI policy which you have attached seems to be modified. Can you please the check the scripts section of the UI Policy once? In your UI policy under the scripts sections in the "Execute if true" script use the following code:

function onCondition() {
	g_form.setSectionDisplay("major_incident", true);
}

Let me know if this helps or if u have any other questions.

Please mark this response as correct or helpful if it assisted you with your question. 

Thanks & Regards,

Rishi.

[sayan-ghosh]