Major Incident Workbench Communication Not working

[Sam Ogden]

Hi All,

We are looking into the new Major incident features in our DEV instance.

If I promote an incident to a major incident and then go to the workbench view, and the communication tab I see the option to 'compose email'.

However if I click this it just takes me to a blank screen.  When I tried this on a developer instance it came up with the full email client with a pre-populated template.  How do I get this to work in our DEV instance?

Is there a property required or some notifications setup?

Thanks

Sam

[Aditya Mallik]

There is no property to control this. EMail client is expected to show up here.

Can you please check the console log once, and report back any error that you see.

[Sam Ogden]

Thanks for the above Aditya.

I've just had a look and this is the only error I can see is:

I am new to coding and I am not used to the console logs, but it looks like a library is missing.  Would this cause the issue I'm seeing? 

How do you add in the library?

Thanks

Sam

[Aditya Mallik]

This is not an expected error.

You mentioned that this works in another instance. Any chance you can compare the list of active plugins between two instances, and give me the difference.

Alternatively please go ahead and log an incident for this. We need to investigate this further.

[Sam Ogden · Accepted solution]

Thanks for the above.  This turned out to be a known error and was fixed into Kingston Patch 5

Thanks