Make an incident private
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11-20-2024 05:53 AM
How can we make an incident with sensitive information not accessible for everyone just for the InfoSec team.
we tried different options but nothing seems to work for what we are looking for.
Thank you in advance.
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11-20-2024 06:00 AM
Hi @gabrielfigueroa ,
You can create field level read acl, allow only for infosec team else return false.
2nd approach you can go for field level encryption to encrypt the field value.
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Runjay Patel - ServiceNow Solution Architect
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11-20-2024 07:22 AM
Hi @gabrielfigueroa ,
besides what @Runjay Patel already have mentioned, as a third option you could also go for data filtration rule anad query rules.
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Best regards
Anders
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Anders
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