make assigned to field editable when change is closed and close code or close notes are updated
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‎04-24-2023 05:51 AM

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‎04-24-2023 06:20 AM
Hi pk31,
You will have to give read write access to that field. You can configure in the condition builder that state is closed depending on if you want only for closed state if you want for all states including closed then you need need any condition there.
so the condition depends on what is required. but acl works in most generic to most specific way so if changin in field specific acl is not working for you please check in table level acls parent table acls that the extended table inherits also check any wild card acls* and make configurations according to that.
Please mark correct and Helpful if it helps.
***Mark Correct or Helpful if it helps.***
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‎04-25-2023 07:38 PM
Thanks for reply, I try to add the read access to 'Assigned to' field but it's not working

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‎04-24-2023 06:36 AM
Hi,
You can create new write ACL also add script on that.
/ Check if the change is in a closed state and close code or close notes are updated
if (current.state == 3 && (current.close_code.changes() || current.close_notes.changes())) { // Make the "Assigned to" field editable
answer =true;
}
Thanks,
Rahul Kumar
Thanks,
Rahul Kumar
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‎04-25-2023 07:40 PM
Thanks for reply, I create the new write ACL as you given but it's not working