make comments mandatory when UI action is clieked

[RudhraKAM]

Hello 

I have a UI action when clicked it will change The incident state to assigned and additional comments are mandatory 

I am trying to use this below script but having some trouble to show up the UI action if the client is checked so I removed the client check box in the UI action and now its showing in portal . If i click on the UI action can we show alert message and make additional comments mandatory ? and also is there any other way we can show the UI actions in portal without un-checking the client in UI action.

// Client side onclick function
function reopenIncident() {
    g_form.hideFieldMsg('comments');
    var usrResponse = confirm('Are you sure you want to reopen the resolved incident? If yes, please add Additional Comments to continue.');
    if (usrResponse == true) {
        g_form.setValue('incident_state', 2);
        g_form.setValue('state', 2);

        if (g_form.getValue('comments') == '') {
            g_form.setMandatory('comments', true);
            g_form.showFieldMsg('comments', getMessage('You must add a reason in Additional comments in order to reopen an incident'), 'error');
            return false; //Abort submission
        }
        // Call the UI Action and skip the 'onclick' function
        gsftSubmit(null, g_form.getFormElement(), 'reopen_incident'); // MUST call the 'Action name' set in this UI Action
    } else {
        return false;
    }
}

if (typeof window == 'undefined')
    serverReopen();

function serverReopen() {
    
    current.incident_state = 2;
    current.state = 2;
    current.close_code = "";
    current.close_notes = "";
    current.update();
    action.setRedirectURL(current);
}

[Jaspal Singh]

Hi,

Since you have unchecked the Client-Callable checkbox it will not be called Client side & function reopenIncident() is of no use then.

Also, alert can be produced only on client side part. In addition, if you will you can use gs.addErrorMessage() in your code & abort the action in case comments are not filled & provide an Error message stating 'Comments mandatory'.

[RudhraKAM]

is there any other way to show the UI actions on portal ?

[Jaspal Singh]

For portal always recommended to go with Widget approach. If you are looking for step-by-step option then you can refer link for a check.

[Harsh Vardhan · Accepted solution]

If you want to show on portal form then you have to set client as false And now here you will do the validation in server side code. Eg: if you want to some error message based on comment field then you can validate inside if else block If ( current.comments ==“”) { gs.addErrorMessage(“test”); } else{ current.=‘ ’; current.update(); }