The (customer visible) message I should not see on the problem record , I know that there is client script called "Modify Comments Label" running on the task table , From that It is coming , But I should not modify the existing client script , I want...
I have a requirement to create to Multi page catalog item. But when i tried to use container start and container end it's not working.Then, I created order guide and attached catalog items over there in rule bases but when i executed that, 2 RITM are...
Hi Experts,Good Day! I have recently created a catalog item. When we fill the form and give the name on the requested for variable and submit. I am getting he Requested for name on the request and ritm is the the person who submi...
I am unable to save a multi-selection when creating a filter for a Module in Studio. When the Module is saved, only the top choice is selected in the filter dropdown.
Hi All, I am using a "link output" from the "bot output component" to give the end user a link to download an attachment from sys_attachment table. The clickable link works fine when tested from the Virtual Agent Designer test window as it downloads ...
Hi everyone, I created two variables in the portal say requestor name and Requestor Email.I want the requestor name field to be auto populated while raising a ticket and depending on the requestor name field it should pull the populate the same reque...
I would like to edit this alert message: But I simply cannot find out where this message is generated from. I have looked everywhere from UI Actions, UI Policies, The Widget Itself, Script Includes, System UI --> Messages, Business Rules and so for...
Hello Community, Happy New Year 2023! How can we retrieve record table name and sysid from workspace url and use it in ui page g:evaluate query?? My use case is to display some data in Contextual side bar in Workspace based on the sysid of the recor...
I have a business rule in which I'm attempting to use current.setActionAbort(true), but it doesn't seem to be working as I would expect. The BR runs onBefore Update to check and see if the current record has any open subtasks. If there are open subta...
Hi Team, I have to create a widget on CMDB workspace with Multisource CMDB query report showing "Today's" IRE result along with CI attribute value on CMDB and value from source. Kindly assist me!
Hi All,If we select a change request. The model field inside the form should also show what we selected. (for ex: if we select Normal then field "Model" should show Normal. How to do that?Thanks
Hi.I am looking for the way to fix height of Multi Line Text in catalog item. Best plan is show scroll bar when over the limit.At least i make Multi Line Text stop expanding. Thank you for help.
Hello,I am trying to restrict a user group in our Organization to assign ticket to only one group. They should not be able to assign tickets to any other group. I have already created a before business rule for this group so that they will not be abl...
I have a dashboard with a report on it. It shows INC closed by my departments different assignment groups by the month. Unfortunately, the graph (trend) is showing as a stacked bar graph.I would like to find out how to make each of the assignment gro...
Hi, I want to create a new button (My request) in navbar which contains my requests next to system adminstrator, any suggestion please.Thank you.
