Hi, I set up a couple of playbooks for cases for my organization, and they work fine whenever I run them in CSM Configurable Workspace, but when I impersonate some users I'm getting an error in the playbook. Do playbooks require certain permissions? ...
Hi,I recently ran into an issue where non-admins couldn't access playbooks. Since then I've modified the ACL's for sys_flow_data to include snc_internal and now all users are able to access playbooks and progress them. However, in one of our playbook...
I have a cat item that is basically update information from a previous cat item submission. Users will submit the first one and on that first form there is a date option they can select. This date can change so what I would like to do, if possible, i...
Hello Folks,for the same ticket id if record B has sub status as closed redirect i want to set record A field value.Any help would be highly appreciated
There are some users who are not able to view it and I am having trouble figuring out the role is needed, because I am not sure exactly where that calendar resides or what it is exactly. It almost looks like a report, but I don't believe it is.
When I attempt to use the following Powershell code, I am getting a 401 Unauthorized error. I have confirmed the username and password are accurate, and the user has roles for itil, rest_service, snc_platform_rest_api_access, and rest_api_explorer, a...
Hello gurus,I built a custom application and want to make it scoped administration. Tried to follow the steps from JB Hack Lab Scoped Administration.pdf, but looks like I'm missing something.Created a role called: x_grs_Compliance.Admin, Assigned thi...
Hi, I have a requirement, where I have to create multiple request items under a single request using one catalog form. We have one list collector field If the User selects multiple value from list collector then the multiple ritm should be generated....
Hello All, I am executing a flow named 'Test' from script action using ScriptableFlowRunner. The flow gets executed properly with inputs. But when we go to check execution logs of this flow it gives error "There was an error loading the execution de...
so i have a requirement for eg , i have created one list banner button for incident tableNow i want it to be visible only if a incident record/records's checkbox is selected whose state is newif i select incident record's checkbox who don't has stat...
Hi All, When I am trying to add attachment from sys_attachment table to sys_email record using GlideSysAttachment method in Business Rule, it is adding multiple attachments with same filename.My requirement is to add only one latest attachment create...
Hi, I'm trying to do url query using the sysparm_query parameter but I need to use the parentheses to group by selection criteria. For example in SQL I would write this: select * from Incident where category = 'a' and (subcategory = 'b' or subcategor...
Hi Developers, I'm trying to build a new Catalog Item for Minor changes required on existing Catalog Item on the system.I just have rough design in my mind & I was wondering,How can I create a variable in New Item, Which will show all variable of the...
Hi Community,The following client scripting showing alert message as 'undefined'. Client Script:-function onChange(control, oldValue, newValue, isLoading, isTemplate) {if (isLoading || newValue === '') {return;}//Type appropriate comment here, and be...
Hi all, I am trying to call an event from a scoped application workflow. When I tried creating the event in scoped application itself, I faced the problem of not able to select any global tables, which i require to be GlideRecorded(current) in email ...