Make field editable

[Nataliia_Lova]

Hello, folks.

I am new to ServiceNow and a lot of things are not understandable to me.

This is one of them:

I have categories and subcategories in my test application.
There are dependencies:
Bills
Creation
Cancellation
Payment
Expenses
Internal
External
General requests
Internal
External

After submitting a request form I am linked to a form where I can edit more information the subcategory's field is mandatory but read-only even for me (admin).

What is the reason for it?

In the dictionary, this field is not marked as read-only.

In Client-Script and UI Policies, there is also no information about this issue.

What should I do?

[Dr Atul G- LNG]

The subcategory is List Look type. 

See the Incident Sub category field type.

[Nataliia_Lova]

This inability to edit also exists after submitting on several other fields.

[Dr Atul G- LNG]

Hi @Nataliia_Lova 

I see you impersonated with Able and he may not have the required role.

Do one thing

Right  click in context menu

configure - All

And see any Client script / UI policy is blocking thsi (Do with your user / admin)

[Nataliia_Lova]

Abel has the admin role for the application that was created.

Ant there are only these Client Scripts and UI Policies:

[Nataliia_Lova]

It was because of the Calculated Value in the Dictionary)