Make field not mandatory in a service catalog

[June Anderson]

I have a create incident in my service catalog where the urgency field is mandatory by default" variable makes it mandatory".  regardless of what I select from the drop down

I want this field to be mandatory except if  none is selected

Please note, None is selected by default when I go to this form

Thank you all

[Harshal Aditya]

Hi @June Anderson ,

Hope you are doing well.

Are you able to submit the form after filling the mandatory field.

OOB red asterisk is visible if the field is mandatory and red color disappears once filed.

Please mark this response as correct or helpful if it assisted you with your question.

Regards,
Harshal

[June Anderson]

No I am not able to submit the form because that field in question, even though none is selected, it still mandatory 

I have to select another option, even though none is a valid option

[Harshal Aditya]

Hi @June Anderson - Could you please share the screenshot for the variable configuration ?