make it so the approver of an request has read access to the RITM

Brian Lancaster · ‎02-01-2017

How can I setup and ACL on the RITM table so that the approver has Read only access?

Brian Lancaster · ‎02-27-2017

I finally got a response from Hi. I have made the Original ACL inactive and crated a new one with the following code. So far it seems to be working in my dev instance.

isHisApproval();



function isHisApproval(){

   if(current.isNewRecord() || current.opened_by == gs.getUserID() || current.request.requested_for == gs.getUserID() || 

       gs.hasRole('itil')){

   return true;

   }

   var lv_app_obj = new GlideRecord('sysapproval_approver');

   lv_app_obj.addQuery('approver', gs.getUserID());

   lv_app_obj.addQuery('sysapproval', current.sys_id);

   lv_app_obj.query();

   if(lv_app_obj.next()){

   return true;

   }

   return false;

}

View solution in original post

dvp · ‎02-01-2017

In OOB this is the script this is on sc_req_item table

var transaction = GlideTransaction.get();

(transaction.getRequestParameter("sysparm_record_target") == "sysapproval_approver") || (typeof g_approval_form_request != "undefined" && g_approval_form_request == true);

pls check if it is there on yours, if not then create a read ACL on sc_req_item table and add the above code in script field

Brian Lancaster · ‎02-01-2017

It is there but does not seem to be working. When users who are approvers hover of the RITM info button they get a no preview available message in the pop-up.

dvp · ‎02-01-2017

I think this is something to do with sys_popup view.

Can users open the record and see the fields?

Brian Lancaster · ‎02-01-2017

User who are the requested_for or on the watch list can see the requested item details. When I saw g_approval_form_request I figured there was a Glide.approval... that I had to set to true but I did not see anything in the system properties that seemed to match. I also check an OOB developers instance I have of Istanbul.