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make Knowledge and knowledge categories available in the ESC

athavichith
Mega Sage

Is it possible to show the Knowledge base and make it available in the ESC and have it show the categories? This is how I currently have it in the ESC:

athavichith_0-1758635233584.png


But my Knowledge self-service is displayed like this:

athavichith_1-1758635268830.png



The purpose of this, is to have Knowledge be available to the public. 



 

1 ACCEPTED SOLUTION

Nawal Singh
Tera Expert

Hi @athavichith 

 

Please review the below screenshot if you want to configure like this-

 

NawalSingh_0-1758635833738.png

 

if you want something similar then you can use-"kb_search" page to achieve this

 

if my response is helpful please mark as helpful

 

Thank you!!

View solution in original post

2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @athavichith 

 

The second screenshot is from the native view, if I'm not wrong — that’s available for internal users.
For end users, the Employee Center (EC) portal is used instead.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Nawal Singh
Tera Expert

Hi @athavichith 

 

Please review the below screenshot if you want to configure like this-

 

NawalSingh_0-1758635833738.png

 

if you want something similar then you can use-"kb_search" page to achieve this

 

if my response is helpful please mark as helpful

 

Thank you!!