Hi Community,
Would like some help with my requirement.
The requirement in question, is to redirect the URL of the 'New' Button in the Service Operations Workspace to the Service Catalog.
Things I have tried but hasn't worked:
UI Actions, found a 'New' record but it affects the button when a request record is open and not the New button on the request table list view.
Action Assignments, here I found the actual button but was not able to get it to work. As the table was Global so it ended up changing the button for all the other 'New' buttons.
Appreciate the help!
Hi Larry,
This can be done by defining a "Declarative Action".
Steps:
Go to Left Nav and type "Declarative Action" and select "Create New Action".
Select "List" as you want this action to be on List View.
Put in the action name and
select "Client Script" in Implemented as field
View as "Service Operations Workspace"
Table as "sc_req_item"
and add the client script referring to the URL to open a Service Catalog Window on SOW.
UI Action on SOW List view of Requested Items:
Clicking the UI action redirects to Service Catalog page within the Workspace.
