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6 hours ago
Is it possible to show the Knowledge base and make it available in the ESC and have it show the categories? This is how I currently have it in the ESC:
But my Knowledge self-service is displayed like this:
The purpose of this, is to have Knowledge be available to the public.
Solved! Go to Solution.
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5 hours ago
Hi @athavichith
Please review the below screenshot if you want to configure like this-
if you want something similar then you can use-"kb_search" page to achieve this
if my response is helpful please mark as helpful
Thank you!!
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5 hours ago
Hi @athavichith
The second screenshot is from the native view, if I'm not wrong — that’s available for internal users.
For end users, the Employee Center (EC) portal is used instead.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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5 hours ago
Hi @athavichith
Please review the below screenshot if you want to configure like this-
if you want something similar then you can use-"kb_search" page to achieve this
if my response is helpful please mark as helpful
Thank you!!