Make Mandatory field optional in a form

[leoarockiasamy]

I am new to ServiceNow development and this is my first post.

I am trying to use a custom field as optional in a form, but the field is marked as Mandatory in Dictionary.

Can someone help me with a way to do that?

Also, what is the best practice?

[kristenankeny]

You need to update the dictionary to make it not mandatory. Then you will need to update any page that displays the field to run a ui policy or client script to make the field mandatory in the appropriate situations.

[Chuck Tomasi · Accepted solution]

If it is mandatory in the dictionary, there's no overriding it from a client script or UI policy. You'll need to uncheck mandatory in the dictionary (or a dictionary override if the field is on a base table like task) and then use a UI policy to make it mandatory when you need, and not when not.

Dictionary overrides

UI policies

[Pradeep Sharma]

Hello Leo,

Even if the field is set to mandatory via a dictionary, we can override the mandatory values via client script or UI policies i.e create a UI policy and set the mandatory field to false per condition filter on your table.

Please let me know if you have any questions.