Make re-open the chance_request record when state is closed
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03-31-2024 02:07 AM
I have to make reopen the change request record when state is closed.
The change request record state closed to all other states how can I achive this?
can any one help me on this query
thanks
Harivas.G
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04-03-2024 01:53 AM
Hi @harivas ,
if the case if to avoid accidental closure.. then you can launch a pop up that asks for conformation 'do you want to close this change ?' with YES/NO option...
This is providing a additional protection on accidental close.
So when close change is clicked it will launch a pop up for conformation...
☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....
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04-03-2024 02:02 AM
Hi @harivas
Thanks for update. accidental case, will be rare 1-2 or if more, then better to add a pop up message as suggested by @Sohail Khilji and it is more on education side.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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04-03-2024 12:50 PM
@Sohail Khilji , @Dr Atul G- LNG Thanks for your suggestions I will convey to my customer.