Make single line text and select box field non mandatory if other single line text field is empty

[gm6]

Make single line text and select box field non mandatory if other single line text field is empty.

If question 1 and 2 are filled with values then question 5 and 6 fields should make to non-mandatory (optional) field

[reshmapatil]

Hi @gm6 ,

You can achieve this by writing 2 Catalog Client Scripts:

1. OnChange of variable/ question 1 and write the below script:

if (newValue != '' && g_form.getValue('que2') != ''){

g_form.setMandatory('que5',false);

g_form.setMandatory('que6',false);

}

2.  OnChange of variable/ question 2 and write the below script:

if (newValue != '' && g_form.getValue('que1') != ''){

g_form.setMandatory('que5',false);

g_form.setMandatory('que6',false);

}

Regards,

Reshma

**Please mark my answer correct or helpful based on the impact**

[gm6]

Hi @reshmapatil 

It is working thanks,

but again when make the Questions 2 empty (not filled) it is not reverting back to mandatory field

[reshmapatil · Accepted solution]

Try this

if (newValue == '' ||  g_form.getValue('que1') == ''){

g_form.setMandatory('que5',true);

g_form.setMandatory('que6',true);

}

if (newValue != '' && g_form.getValue('que1') != ''){

g_form.setMandatory('que5',false);

g_form.setMandatory('que6',false);

}

Regards,

Reshma

**Please mark my answer correct or helpful based on the impact**

[ServiceNow KT]

Hi 

Try using UI Policy Or Catalog UI Policy and set the condition as 
Field 1 is NOT Empty and Field 2 Is NOT Empty then Update the Policy actions as Field 5 and Field 6 as NON-Mandatory 

Let me know if you are facing any issues 

Regards

ServiceNow KT