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01-26-2026 03:50 AM
Hi everyone!
I'm trying to make a variable mandatory on a particular catalog task with catalog ui policies but it doesn't work...
The variable is only visible but not mandatory...
Is there any problem with 'catalog ui policies'??? Is there another way to make it?
Thanks!!!
Solved! Go to Solution.
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01-26-2026 07:31 AM
Ok...It seems to be some kind of servicenow error. I could make the variable mandatory setting ui policy action mandatory as FALSE and not as true.
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01-26-2026 03:54 AM
change Read Only to False instead of leave alone.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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01-26-2026 04:39 AM
I tried with that but it doesn't work...I don't know why a simple catalog ui policy can't make a variable mandatory on catalog task.
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01-26-2026 04:43 AM
see this OOTB :
and then make changes in your policy.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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01-26-2026 03:54 AM - edited 01-26-2026 03:55 AM
Are there any other UI policies on the same variable? Check if there is any conflict.
Are there any conditions on the ui policy that may not be getting satisfied?
Mandatory and Read only dont go together, it cannot be read only and mandatory.

