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01-26-2026 03:50 AM
Hi everyone!
I'm trying to make a variable mandatory on a particular catalog task with catalog ui policies but it doesn't work...
The variable is only visible but not mandatory...
Is there any problem with 'catalog ui policies'??? Is there another way to make it?
Thanks!!!
Solved! Go to Solution.
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01-26-2026 07:31 AM
Ok...It seems to be some kind of servicenow error. I could make the variable mandatory setting ui policy action mandatory as FALSE and not as true.
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01-26-2026 04:08 AM
Yes and I deactived them but anyway it's not working...
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01-26-2026 04:14 AM
Any ui plicy on the form (not catalog item) that maybe conflicting.
Make the Variable Read only as false.
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01-26-2026 04:44 AM
It still does not work
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01-26-2026 04:45 AM
then tough to say what issue, log a now support case. Is it catalog ui policy active?
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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01-26-2026 04:24 AM
make visible true if that did not work , please check is any other UI policy is implemented.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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